Shipping & Delivery

Reduced Carbon Delivery

  • Free for all orders
  • Orders placed by 12pm ET Monday–Friday deliver in 1–5 business days with minimal environmental impact

Standard Delivery

  • Free for all orders
  • Orders placed by 12pm ET Monday–Friday deliver in 1–7 business days (most arrive in 1–3 days). Items shipped from Europe may take up to 7 days

Next Business Day Delivery

  • $20 (free for orders ≥$3,000)
  • Orders placed by 12pm ET Monday–Friday deliver the next business day. Exclusions apply

Pick Up In-Store

  • Free for all orders
  • Ready for collection in 2–4 business days at selected stores. A confirmation email will be sent when your order is ready

Processing & Carrier Details

  • Orders ship via FedEx/UPS Monday–Friday if placed by cutoff time. Additional validation may delay some orders by 24–36 hours
  • Adult signature required for all deliveries. The carrier will attempt delivery 3 times before returning the shipment1
  • Multi-item orders may ship separately, resulting in multiple charges on your statement

Restrictions

We cannot ship to:

  • PO boxes, freight forwarders, or military bases
  • U.S. territories (e.g., Guam)
  • Addresses in countries mismatched with the website locale used for purchase (e.g., orders on the US site must ship to the US)

Track & Troubleshoot

If your order is delayed:

  1. Verify the delivery address
  2. Check your order status online
  3. Contact the carrier (e.g., UPS for missed deliveries)

In-Store Pickup Requirements

To collect your order, bring:

  • A valid government-issued ID
  • The pickup confirmation email (digital or printed)

For third-party pickup, the collector must provide:

  • Their ID + a copy of the purchaser’s ID
  • A signed authorization letter
  • The pickup email12

Unclaimed orders are returned after 15 days, and a refund is issued

Packaging

  • Orders ship in unbranded outer boxes with FSC-certified recycled materials
  • Inner packaging includes:
    • Recycled polyester garment bags
    • GOTS-certified cotton flannels
    • FSC paper with vegetable-based inks

Damaged/Missing Items

  • Report within 3 days of delivery
  • For damaged outer packaging:
    • Note reservations on the delivery receipt (e.g., “crushed box”)
    • Provide photos to support your claim